Our Commitment to Privacy
Terrain Machinery respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you use our website, request information about equipment, ask for a shipping quote, submit an inquiry, or otherwise communicate with our team.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We collect information that is reasonably necessary to respond to inquiries, provide equipment and shipping information, support transactions, operate our website, and improve our services.
- Contact Information: Your name, company name, job title, email address, phone number, ZIP code, delivery location, and other contact details you choose to provide.
- Equipment and Service Interests: Information about the machines, attachments, specifications, shipping services, or other products and services you ask about.
- Transaction and Inquiry Information: Details related to quote requests, equipment availability, shipping destinations, invoices, purchases, and communications with our team.
- Website and Technical Information: Basic information such as browser type, device information, IP address, pages viewed, referring pages, approximate location derived from technical data, and other usage information collected through cookies or similar technologies.
Sensitive Information and Payment Details
Our general website contact forms are not intended for sensitive personal or financial information. Please do not submit Social Security numbers, bank account credentials, credit card numbers, passwords, or other sensitive payment information through ordinary website inquiry forms.
If payment or financing information is required for a transaction, it may be handled through an appropriate payment, banking, financing, or other authorized service rather than through a general website contact form.
How We Use Your Information
We may use the information we collect for legitimate business purposes related to our dealership and services, including:
- Equipment Quotes and Pricing: Responding to requests for current pricing, availability, machine specifications, inspection information, photos, videos, attachments, and related equipment details.
- Shipping Quotes and Logistics: Calculating transportation costs, coordinating carriers, and arranging delivery to an agreed location.
- Customer Communication: Responding to questions, following up on inquiries, providing requested documentation, and communicating about a potential or completed transaction.
- Transaction Support: Preparing invoices, coordinating purchases and delivery, maintaining business records, and providing post-sale support.
- Optional Marketing Communications: Sending inventory updates, dealership news, or promotional communications where permitted. You may opt out of marketing communications at any time.
- Website Improvement and Security: Understanding how visitors use our website, improving navigation and content, preventing misuse, troubleshooting technical issues, and protecting our systems.
How We Share Information
Terrain Machinery does not sell or rent personal information to third parties for their independent marketing purposes.
We may share information when reasonably necessary to provide requested services, operate our business, protect our rights, or comply with legal obligations. This may include:
- Transportation Providers: Sharing necessary delivery and contact information with commercial carriers or logistics providers when arranging equipment transportation.
- Service Providers: Using third-party providers that support website hosting, analytics, communications, business operations, payment processing, or other services on our behalf.
- Professional Advisers: Sharing information with accountants, attorneys, insurers, financial institutions, or other professional advisers when reasonably necessary.
- Legal and Compliance Requirements: Disclosing information when required by applicable law, regulation, legal process, court order, or a valid governmental request.
- Business Transactions: Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. For your protection, do not send sensitive financial credentials or other highly confidential information through general website forms or ordinary unsecured messages.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand traffic and visitor activity, remember preferences, and improve website performance.
Depending on the services used on our website, third-party analytics or technology providers may also collect technical information in accordance with their own privacy practices.
Most browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect some website features or functionality.
External Links and Third-Party Services
Our website may contain links to websites, platforms, or services operated by third parties. Terrain Machinery does not control the privacy, security, or data-handling practices of those third parties.
We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, supporting transactions, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information, the nature of the customer relationship, and applicable legal or business requirements.
Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information. These may include the ability to request access to certain personal information, ask that inaccurate information be corrected, request deletion in certain circumstances, or opt out of marketing communications.
Some information may need to be retained when required by law, for legitimate business recordkeeping, to complete a transaction, or to establish, exercise, or defend legal claims.
To make a privacy-related request, contact Terrain Machinery through the contact methods provided on our website. We may need to verify your identity before processing certain requests.
Children’s Privacy
The Terrain Machinery website and services are intended for business and adult users and are not directed to children. We do not knowingly seek to collect personal information from children through our website.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, services, or applicable requirements. When changes are made, the revised policy will be posted on this page with an updated effective date where appropriate.
We encourage visitors to review this Privacy Policy periodically to stay informed about how information is handled.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Terrain Machinery using the contact information provided on our website.